In this thread, post any random useful information that other people might not know. Like this: If you have a problem with a product, and aren't getting any help from support, or even worse if they have a never ending automated system, use wikipedia to find out the ceo, coo, cfo... names. Then get the email address of a customer service rep or anyone else in the company. Figure out what format the name is in, companies use the same format for everyone from an intern to the ceo. For example, if an apple care representative's name is Susan Smith and her email address is email@example.com, Tim Cook's (Apple's ceo) email address would be firstname.lastname@example.org. If it's email@example.com, Tim's is firstname.lastname@example.org. Send the email to all the top executives and your problem will be fixed very quickly. In huge company's like Apple, you will likely be talking to an assistant, not the executives directly, but it will still work. If an order to assist a customer comes from someone that high up, you become top priority for whoever ends up helping you. I did this when Apple refused to replace my motherboard because on of their tech's spills something on it.